Count on your BMW dealer to keep you confidently on the road. With personalised offers and our Proactive Care commitment, we guarantee your BMW receives the precise maintenance, repair, or service it needs. Rest assured, you're always in excellent hands.
Your benefits at a glance.
Proactive
Quality and expertise
Genuine BMW Parts
Comprehensive service offering
Our service pledge to you.
With BMW Proactive Care, you receive proactive support in every situation. Whether in the event of an error message in the vehicle, the next due service appointment, a breakdown or an accident. We offer you the ideal solution for your BMW. Lean back and enjoy the benefits of BMW Service with Proactive Care.
Getting in touch.
We will proactively contact you through the My BMW App, by email or directly in your vehicle. In urgent cases, we will call you (enabled in select vehicles).
Service appointment.
The BMW Teleservices technology in your vehicle will notify you when a service is due and sends the vehicle-related service data automatically to BMW. Book your next service online conveniently with your BMW dealer.
Status.
You’ve dropped your car off at the dealer? We'll keep you updated on how the service is progressing.
What you need for Proactive Care.
An active BMW ConnectedDrive account for your BMW
A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW dealer
To enable us to contact you, please consent to the Privacy Policy in the vehicle, and communication from your BMW Dealer or BMW Australia. To make contact even easier, simply enable push notifications in the My BMW app.
BMW Proactive Contact is available for BMW models with BMW Operating System 7 (from version 07/2019) or later.
BMW Service Inclusive.
With BMW Service Inclusive, all your scheduled service needs are covered with a single, upfront payment. Enjoy peace of mind at BMW dealers nationwide with expert BMW technicians and Genuine BMW Parts.
For new and used vehicles.
Find precisely the right BMW Service Inclusive package for your needs:
- For new vehicles coverage for up to six years and 120,000 km
- For new cars, mileage starts from the first date of registration
- For used cars, mileage starts from the date of the initial service covered in the package
Service Inclusive for electric vehicles.
Service Inclusive covers your electric BMW comprehensively:
Enjoy up to six years of coverage with no mileage limits
For new cars, we count mileage from the first date of registration
For used cars, we count mileage from the first service covered by the package
BMW Service Inclusive Plus.
Enhance your BMW Service Inclusive package with
additional coverage:
Includes replacement of essential wear parts, such as brake pads, brake discs, and clutch
Choose from flexible terms and mileages
Enjoy the reliability of Genuine BMW Parts
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Service Inclusive Basic |
Service Inclusive Plus + |
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Service |
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Engine oil plus filter |
• |
• |
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Air & fuel filters |
• |
• |
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Micro filter |
• |
• |
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Spark plugs |
• |
• |
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Brake fluid |
• |
• |
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Vehicle check |
• |
• |
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Service standard scope |
• |
• |
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Charging high voltage battery up to |
• |
• |
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Maintenance |
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Brake pads front & rear |
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• |
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Brake discs front & rear |
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• |
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Clutch (worn) |
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• |
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Windscreen wiper blades |
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• |
New Vehicle.
Service Inclusive Basic
RRP$ 5 year / 80,000km Package^
BMW 1 Series, 2 Series, X1, X2: $2,380
BMW 3 Series, 4 Series, X3, X4: $2,475
BMW 5 Series, 6 Series: $3,375
BMW X5, X6: $3,275
BMW X7: $4,075
BMW Z4: $2,415
^Packages commence from the vehicles date of registration if less than 12 months old and no servicing has been completed. The advertised pricing is based upon the 5 years / 80,000kms Basic package with scheduled servicing determined by the vehicle’s Condition Based Service (CBS) monitoring system for 5 years from the date of package activation or up to 80,000kms from the date of package activation, whichever occurs first. Normal wear and tear and other exclusions apply. Scheduled servicing must be conducted by an authorised BMW Dealership.
Used Vehicle.
Service Inclusive Basic (08KA Interval)
RRP$ 3 year / 40,000km Package*
BMW 1 Series, 2 Series, X1, X2: $2,050
BMW 3 Series, 4 Series: $2,100
BMW X3, X4: $2,175
BMW 5 Series, 6 Series, X7: $2,875
BMW X5, X6: $2,575
BMW Z4: $1,975
*Vehicles must be equipped with Condition Based Servicing (CBS), be older than 12 months and without an active New BMW Service Inclusive Package. Advertised pricing is based on a 3 years / 40,000km Basic package. Scheduled servicing is based on the vehicle’s CBS monitoring system for 3 years from the date of package activation or up to 40,000km from the date of package activation, whichever occurs first. Activation for Used Car Service Inclusive packages occurs when the vehicle is presented for the first service. Normal wear and tear and other exclusions apply. Scheduled servicing must be conducted by an authorised BMW Dealership.
Electric Vehicle.
Service Inclusive Basic
RRP$ 6 Years / Unlimited kms~
BMW iX1, iX2: $2,250
BMW iX3, i4: $2,300
BMW i5: $3,350
BMW iX: $3,475
~Pricing includes GST. Package term expiry is based on the time from date of first registration. Packages applicable to vehicles under 12 months from date of first registration and prior to first service. Scheduled servicing based on the vehicle’s Condition Based Service monitoring system and normal wear and tear and other exclusions apply. Scheduled servicing must be conducted by an authorised BMW Dealer. Wear and tear items only eligible for Service Inclusive Plus Packages if worn by normal use. Pricing applicable to current generation models only. Pricing for other BMW models available separately.
BMW Service Inclusive Basic package pricing for BMW 7 Series, BMW 8 Series, BMW M Models and BMW Service Inclusive Plus package pricing available separately.
Please contact your preferred BMW Dealer for pricing and further details.
BMW Roadside Assistance and Accident Management.
We are here for you when it counts. From a flat tyre to an accident, BMW Roadside Assistance and Accident Management gets you back on track quickly.
Immediate assistance over the phone.
Call our specialists for 24/7 assistance, 365 days a year.
1800 808 111
Get back on the road quickly and reliably.
Explore other ways to connect with us.
If you activate Proactive Care, we will contact you immediately in the event of an
accident. If your vehicle breaks down, reach out to us using the emergency button in your BMW or the My BMW App, so that we can assist you quickly and easily (enabled in select vehicles).
Roadside or remote assistance.
If our experts can’t resolve this issue remotely, we are there for you on site. We’ll dispatch a BMW Service Mobile or towing service immediately where required. If necessary, we can arrange a taxi or accommodation for you.
BMW Service Advantage.
Is your BMW 5 years or older? Discover Service Advantage offers from brakes to oil changes to a microfilter replacement with a 20%* saving for vehicles 5 years and older and a 25%* saving for vehicles 10 years and older. Genuine BMW Parts and expert BMW factory-trained technicians included.
BMW Service Advantage Benefits Include:
Saving of 20%* on selected services for vehicles aged 5+ years and 25%* for vehicles aged 10+ years
High quality service
Genuine BMW Parts
Fair and transparent
The BMW Service Advantage program includes the below services:
BMW Oil Service.
Our BMW Oil Service ensures full
functionality and a long engine life. By using a Genuine BMW Oil Filter and Genuine BMW Oil*, this helps to improve corrosion and wear
protection of critical parts.
BMW Brake Pads Service.
Genuine BMW Brake Pads offer
outstanding braking performance and maximum safety with a long
service life.
Services include:
• Detailed inspection of the brake system
• Brake pads replacement
• Sensor replacement
BMW Brake Discs Service.
Genuine BMW Brake Discs are
constructed specifically for your BMW. As a result, they are highly durable and resistant to wear and tear and distortion to provide the highest level of brake performance and vehicle safety in every driving situation.
BMW Wiper Blade Service.
Streaks and smears on your
windscreen are a good indication that your BMW wiper blades are worn. Your ability to see out of your BMW’s windscreen is one of the most important things when driving. To ensure your windshield is always cleaned properly, new Genuine BMW Wiper Blades are a must to help keep rain and debris off your windscreen in all conditions.
BMW Spark Plug Service.
The quality of spark plugs is a crucial factor for optimum engine power. Genuine BMW spark plugs ensure the correct characteristics for clean burning and engine efficiency are met.
BMW Microfilter Service.
A Genuine BMW Microfilter significantly improves the air quality of the vehicle interior providing a more comfortable environment for the occupants.
BMW Repair & Care.
Everyday driving can leave its mark, from small scratches to major damage. Accredited BMW Bodyshops place experts at your side to ensure that your vehicle quickly returns to its flawless condition.
Your BMW is in the very best hands.
As immaculate as the first time it was driven:
Certified repair process
State-of-the-art testing and diagnostics technology
Specially trained experts
Swift and smooth processing
Genuine BMW Parts
BMW windscreen repair.
A small stone can have a big impact. Our experts quickly and easily handle any stone chip in your windscreen to prevent it from becoming a crack. Whether you need a repair or a replacement, we provide the best solution for your BMW.
BMW accident repairs.
Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Genuine BMW Parts.
BMW cosmetic repairs.
Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.
Genuine BMW Parts.
Certified BMW quality specially for your BMW
Great value for money
Their perfect fit and functionality may help retain your BMW’s value
Two-year manufacturers warranty
BMW Warranty.
We're confident in our precision and quality. That's why we offer an excellent warranty on our BMW vehicles and Genuine BMW Parts. From a two year warranty on all genuine parts, to a five year warranty on any of our new vehicles and even on eight year / 160,000km warranty on the battery in our BMW High-Voltage Battery Electric Vehicles, we're here to let you know we're with you every step of the way.
Conditions and exclusions apply. Please download the BMW Warranty Brochure for more details.
Frequently asked questions.
Additional services for your BMW.
Genuine BMW Accessories.
From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.
BMW ConnectedDrive.
Your BMW — connected to everything that's important. For more safety, comfort and entertainment.
BMW Financial Services.
Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. All in. Simply smart.