BMW Z4 Managing your agreement

 

CUSTOMER REMEDIATION FAQS.

Below are a selection of the most frequently asked questions, which may help with any queries
you may have about your finance agreement. If you can’t find the answer to your query, or would like further information, please contact Customer Services at BMW Financial Services.

CUSTOMER SERVICES

FREQUENTLY ASKED QUESTIONS.

We recently agreed with ASIC, the Australian regulatory body, that due to its concerns about our conduct in connection with responsible lending that may have caused some customers financial hardship, we will undertake a remediation program.

We have established a free customer remediation program that has been agreed with ASIC and will be overseen by an independent expert.

 

The remediation program is available to all BMW Australia Finance customers who entered into a consumer finance contract from 1 January 2011 to 31 August 2016.

The remediation program will commence from 6 December 2016 and will remain open until 31 December 2017

The remediation program will start on 6 December 2016 with a registration period, where eligible customers can register their interest in the program.

Other BMW Australia Finance customers who wish to register for the remediation program or who have any further questions, can contact us on:

Phone: 1 800 448 225

Post: PO Box 742, Mulgrave, Victoria 3170

Within eight weeks of the start of the registration period, we will proactively contact customers who have already shown signs of financial hardship and those who have registered.

CustomerFirstAUS@bmwfinance.com.au
CustomerFirstAUS@alphera.com.au
CustomerFirstAUS@minifinance.com.au

The remediation program is designed to compensate customers that have suffered financial hardship as a result of our lending practices. If you register with the program we will:

  • Contact you to discuss your personal situation
  • Assess any hardship you may have suffered as a result of our lending practices
  • Offer you a fair compensation amount

 

If you disagree with the outcome of our remediation program you have the option to raise your concerns with the Credit and Investment Ombudsman on the below details: