Financial Hardship


Financial Hardship Assistance


We know that there are more important things than talking about cars and mobility right now, these are truly uncharted times.

As a global and responsible company, we never lose sight of our customers and we thank you for your continued loyalty and support.

Our team is here to support you through these times. We are here to help.

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  • How do I get in contact with BMW Financial Services to discuss my current financial situation?

    For general BMW enquiries please email us at

    For account information twenty four hours a day seven days a week, you can visit

  • How can I find out what options are available if I am impacted by COVID-19?

    We understand that this can be a very difficult time for many of our customers. BMW Financial Services are able to offer a range of support solutions to assist you through these difficult times, including repayment deferrals, extension of loan terms and other options. Please email us at with a brief description of your circumstances and we will get back to you shortly.

  • I am experiencing financial hardship. How can you help?

    We have a dedicated Financial Hardship Team that can support you during difficult times. We may be able to assist you by offering:

    • An extension of loan terms
    • A short term fixed/reduced repayment for an amount below the current monthly payment
    • A short term moratorium or deferral of repayment
    • A capitalisation of arrears

    Contact us on 1800 333 636 to discuss how we can help or let us know your hardship circumstances by filling in the form below.

  • Will my loan repayments be debited from my bank account during this time?

    Yes, all scheduled loan repayments will continue as usual. If you are experiencing financial difficulty and would like to alter these arrangements, please contact our Financial Hardship team on

  • How do I update my direct debit details?

    You can update your direct debit details by visiting or via email to BMW Financial Services at

  • How do I payout my loan agreement with BMW Financial Services?

    Please visit to obtain a payout quote twenty four hours a day seven days a week.

    Payments can be made via BPAY and Bank Transfer to finalise your loan agreement.


We understand anyone can experience financial difficulty. Different life events like illness, change in income, relationship breakdown or emergency events like natural disasters can cause you to experience financial hardship.

We are here to help and have a dedicated Hardship Assistance Team to support you.

We may be able to assist by offering you:

  • An extension of loan terms
  • A short term fixed/reduced repayment for an amount below the current monthly payment
  • A short term moratorium or deferral of repayment
  • A capitalisation of arrears

Have your information ready

When contacting us, please have supporting information such as:

  • Your income and employment status
  • What you own (house, household items, vehicles and
  • What you owe (with us and with other lenders)
  • What has changed which has caused your difficulty
  • What changes you expect in the future

If you wish to seek assistance please complete your details in the form below or contact our Hardship Assistance Team at:

BMW Financial Services
Hardship Consultant
1800 333 636

Financial Counselling

Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can provide you more help if you need it.

The National Debt Helpline 1800 007 007 is open from 9:30am to 4.30pm, Monday to Friday. When you call this number you will be automatically transferred to the phone service in your state (opening hours can differ in different states). Calls from mobile phones may incur additional fees.

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