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On 31 January 2019 the BMW Financial Services remediation program was finalised.

If you have questions or concerns about your car loan with BMW Financial Services, MINI Financial Services or Alphera Financial Services, please contact our internal dispute resolution department.

Phone: 03 9264 4492, between the hours of 08:00 and 17:00 AEST Monday to Friday (excluding public holidays)

Email: resolutionsofficer@bmwfinance.com.au

For more information on BMW Financial Services visit www.bmw.com.au/financialservices

If you are not satisfied with the response you receive from BMW Financial Services, you can contact the Australian Financial Complaints Authority (AFCA). For further information and assistance please visit www.afca.org.au.