Financial Hardship

WE’RE WITH YOU.

WE’RE WITH YOU.

BMW FINANCIAL SERVICES RESPONSE ON COVID-19.

As the challenges of the Coronavirus (COVID-19) continue, we’re focussed on supporting you with your repayments. We know this may be an extremely difficult time for some customers and we want you to know that we’re with you. We are here to help.
 

Below are some tips and advice you may find useful. If you’re experiencing financial difficulty, you may be able to apply for financial assistance.

 

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FINANCIAL HARDSHIP ASSISTANCE.

We understand that life can take unexpected turns and that anyone can experience financial difficulty, due to unforeseen circumstances. Common events that may contribute to financial difficulty may include illness, change in income, relationship breakdown or emergency events like natural disasters and pandemics.

Our dedicated financial hardship team are committed to assisting you with finding a solution to help you get back on your feet.
 

Financial Counselling

Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can provide you more help if you need it.

The National Debt Helpline 1800 007 007 is open from 9:30am to 4.30pm, Monday to Friday. When you call this number you will be automatically transferred to the phone service in your state (opening hours can differ in different states). Calls from mobile phones may incur additional fees.

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FREQUENTLY ASKED QUESTIONS – WE ARE HERE TO HELP.

  • How do I apply?
  • How can we support you?
  • What kind of support documents do I need to send?
  • Does my Insurance cover financial hardship?
  • What if I am not happy with the outcome of the assessment?
  • How long will the application process take?
  • When will I get a decision?
  • What happens if I still require assistance after my initial request?

CONTACT US.

If you would like to speak directly with our dedicated team, please contact us at:

Phone: 1800 333 636
Email: hardship@bmwfinance.com.au


Disclaimer:

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