Upon submission of your application with all supporting evidence, our hardship team will endeavour to review all the information and you should have an outcome as soon as possible.
If our Hardship team require any further information from you, they will be in contact as soon as relatively possible. After this time, if we do not hear back from you or if we do not receive the required documentation your application may be declined due to insufficient information. You may reapply again if you still need to.
If we are able to support you, we may vary your loan contract(s) based on our agreed proposal and you will receive an email with your new payment schedule. Similarly, if we are unable to support you during this time we will contact you and discuss what other options may be available to you.