BMW CONNECTED DRIVE SERVICES.

Requirements/availability.

On this page you will find detailed information on the requirements and availability of the BMW ConnectedDrive services.

1. General information

BMW Australia Limited (ABN 11 004 675 129) of 783 Springvale Road, Mulgrave VIC 3170 (hereafter referred to as “BMW”) provides the customer with vehicle-specific information and support services under the name “BMW ConnectedDrive” (hereafter referred to as “Services”). Except where the following description of the individual Services explicitly states otherwise, BMW does not collect, store or process customer data for the Services listed here. For the provision of Services for which the collection, storage and processing of personal data is necessary, the customer shall be informed in advance in order to obtain his/her consent. Services are provided by means of a SIM card installed in the vehicle. Call and data-connection costs are included in the price of the Services. Insofar as it is necessary for the substantive organisation and utilisation of the Services BMW collects, stores and processes vehicle-related data within the legal stipulations.

2. BMW ConnectedDrive Basic Services

The BMW ConnectedDrive basic Services “TeleServices” (6AE) and “BMW Emergency Call” (6AC) have already been activated at the point of vehicle transfer.

a. TeleServices (6AE)

The “TeleServices” Service ensures the mobility of the customer. If required or when triggered or commissioned by the customer, the vehicle’s technical data (e.g. service information concerning wear parts, vehicle-status information such as check-control notifications, battery-charge status, data for identifying and locating the vehicle in the event of a breakdown) shall be transferred to BMW. In the event that a service is required, these items of data shall be forwarded to the responsible service partner, BMW Roadside Assistance or respective service providers for the purposes of making contact and arranging an appointment, where they shall be retained until all procedures have been properly completed. Beyond this, no data shall be forwarded to third parties. On occasion technical data shall be transferred from the vehicle to BMW where it shall be evaluated to aid the further development of BMW products. This is known as the “Teleservice Report”. This data is exclusively technical, vehicle-related data. Other data such as positioning data shall not be transferred as part of the “Teleservice Report”. The “TeleService Battery Guard” continuously monitors the battery-charge status of the vehicle. If the battery-charge status falls below a fixed value, the responsible service partner will be informed. The responsible service partner will then contact the customer if necessary to arrange a service appointment. By registering in the BMW ConnectedDrive Customer Portal, the customer can also be informed about a critical battery status by SMS message or email, for example if the parking lights, side lights or hazards are left on.

For BMW i owners and users only:

Additional vehicle status information includes information about the location of the vehicle and information about the charging status, data about every begin, end, interruption and errors during charging as well as turning on and off the vehicle is sent from the vehicle to BMW AG. This data is used for verification and quality assessment of charging stations. Verified and assessed charging stations will be displayed to the customer in the navigation system, BMW Online, BMW i Remote App and in the ConnectedDrive Customer Portal. Furthermore, the identification of potential locations for new charging stations or new locations is possible.

The “Efficiency” service uses vehicle status information, that every time the vehicle is turned off is sent from the vehicle to BMW. This data is calculated from driving performance measures, and can be viewed in the BMW i Remote App and in the BMW ConnectedDrive Customer Portal.

The driving performance measures are statistically processed within the “Community” function with other BMW i drivers and shown as anonymous within the BMW i Remote App and the BMW i ConnectedDrive Customer Portal. The service “Community” first requires the consent of the customer within the customer portal or in the BMW i Remote App.

The service “Range Map”, “Route to Vehicle”, “Vehicle Position” uses vehicle status information as well as information about the location of the vehicle, that every time the vehicle is turned off is sent from the vehicle to BMW. This data is used to represent the geographical position of the vehicle, which is display in the BMW i Remote App and in the ConnectedDrive Customer Portal.

b. BMW Intelligent Emergency Call (6AC)

The vehicle’s identification and location is required for the use of the “BMW Emergency Call”, and it is also necessary to transmit the information required to provide assistance to the respective emergency-service centre. The user’s request and the data required may be transmitted to service providers commissioned by BMW to provide the Service – in that case, these items of data shall only be used to help provide the Service and shall be retained until all procedures have been properly completed. Beyond this, no data shall be forwarded to third parties. The BMW ConnectedDrive Call Centre agent contacts the Emergency Services on the customer’s behalf. The emergency Services (Police, Fire, Ambulance) are then deployed if required.

3. BMW Online Services (6AK)

The “BMW Online” (6AK) Service is activated for 36 months after first registration of the Service / ex-factory subscription. The customer can extend the Service for an additional charge via the BMW ConnectedDrive Customer Portal / Online Store when available.

The vehicle’s identification is required for the use of the Service and it shall also be necessary to process the information required to provide assistance. The data shall then be deleted. When Points of Interest queries are used, the customer request may be transmitted to service providers commissioned by BMW to provide the Service – in that case, these items of data shall only be used to help provide the Service and shall be retained until all procedures have been properly completed. The data shall then be deleted. Beyond this, no data shall be forwarded to third parties.

4. Concierge Services (6AN)

The “Concierge Services” (6AN) Service is activated for 36 months after first registration / ex-factory subscription. The customer can extend the Service for an additional charge via the BMW ConnectedDrive Customer Portal / Online Store when available.

To use the Service, the customer is connected to the BMW call centre at the push of a button using the integrated telephone unit. In this way, data concerning the vehicle’s identification, location and – if route guidance is activated – the selected route may be transmitted to the service providers commissioned by BMW to provide the Service – in that case, this data shall only be used to help process the provision of the Service and shall be retained until all procedures have been properly completed. The data shall then be deleted. Beyond this, no data shall be forwarded to third parties.

5. Real Time Traffic Information (6AM)

The “Real Time Traffic Information” (6AM) Service is activated for 36 months after first registration / ex-factory subscription. The customer can extend the Service for an additional charge via the BMW ConnectedDrive Customer Portal / Online Store when available.

The traffic information required for the Service is calculated by a variety of means including using what is known as Floating Car Data. In this sense, every ConnectedDrive-capable BMW functions as a “mobile traffic reporter” (Floating Car). The individual position and sensor data of the vehicle calculated during the trip is transferred – completely anonymously – to BMW and a service provider together with up-to-date time information.

6. Internet (6AR)

The “Internet” (6AR) Service runs for a period of one year after the vehicle’s first registration / ex-factory subscription. The customer can extend the Service for an additional charge via the BMW ConnectedDrive Customer Portal / Online Store when available.

7. Remote Services (6AP)

Use of the “Remote Services” (6AP) either upon request to BMW Customer Support or via the “My BMW Remote” smartphone application requires registration in the BMW ConnectedDrive Customer Portal.

The service can help if a customer has accidentally locked themselves out of their vehicle, for example, via the BMW Operator with the remote telephone function. Alternatively, the customer can use a smartphone as a remote control. Using the “My BMW Remote App” (available for iPhone in the Apple App Store and Android in Google Play) customers can find their BMW amongst other vehicles by simply actuating the headlight flasher via the app on their smartphone. The customer can also activate the ventilation fan inside the vehicle prior to entering inside the vehicle.

8. Availability of the Service

The complete range of Services is only available for customers whose vehicles are approved in Australia, and only within Australia.

9. Deactivation

The customer may have the SIM card deactivated at any time at an authorised BMW dealer. Deactivating the SIM card will deactivate all ConnectedDrive Services, including “TeleServices” (6AE) and “BMW Emergency Call” (6AC). The Emergency Call in the vehicle also will not function.

For further information on BMW ConnectedDrive and the General Terms and Conditions of Service for BMW ConnectedDrive, please see:

For the My BMW ConnectedDrive Customer Portal, please visit